Electio - Timeseries data ingestion issue - Actively investigating – Incident details

All systems operational

Timeseries data ingestion issue - Actively investigating

Resolved
Degraded performance
Started 27 days agoLasted 1 hour 27 minutes

Affected

Electio Web

Degraded performance from 2:01 PM to 3:28 PM

Electio Mobile Apps

Degraded performance from 2:01 PM to 3:28 PM

Updates
  • Resolved
    UTC
    Resolved

    After monitoring the fix, we can confirm that this issue is resolved. Thank you for your patience.

  • Monitoring
    UTC
    Monitoring

    We have identified the root cause of this issue and have now implemented a fix to resolve it. Currently, we are monitoring the system to confirm that there are no ongoing issues.

  • Investigating
    UTC
    Investigating

    We have identified an issue with timeseries data ingestion affecting Electio backend services. This may have impacted autotasks and model driven recommendations and the team is actively working to resolve the issue.